At ANICHAR, we want you to love your bag and feel confident with your purchase. If your order is not exactly what you expected, we are here to help.
Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Free from marks, scratches, stains, perfume, or signs of wear
- Returned with all original packaging, tags, dust bag, and accessories
- Accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be accepted for return.
Exchanges
If you would like to exchange your bag for another model, color, or style, please contact us within 14 days of receiving your order.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer you a refund or store credit.
Non-Returnable Items
For hygiene, quality, and final-sale reasons, the following items cannot be returned:
- Items that have been used or damaged by the customer
- Items without original tags or packaging
- Personalized or customized items
- Gift cards
- Final sale or clearance items, when clearly marked as non-returnable
How to Request a Return
To start a return or exchange, please contact us by email:
Email: support@anichar.com
Please include:
- Your full name
- Your order number
- The item you wish to return or exchange
- The reason for your request
- Photos of the item, if the product arrived damaged or defective
Our customer care team will review your request and provide return instructions.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as ANICHAR cannot be responsible for returned packages that are lost in transit.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please send clear photos of the product, packaging, and order details so we can review the issue and offer a suitable solution.
Depending on the situation, we may offer a replacement, exchange, refund, or store credit.
Refunds
Once your return is received and inspected, we will notify you by email.
If your return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to an error on our part.
Late or Missing Refunds
If you have not received your refund after the expected processing time, please first check with your bank or payment provider.
If you still need assistance, contact us at:
Email: support@anichar.com
Our Promise
Every ANICHAR bag is prepared with care. We aim to provide an elegant, secure, and trustworthy shopping experience from order to delivery.
ANICHAR — Luxury bags for women, selected with care.